Most Frequently Asked questions

Anyone over 18 excluding residents of MD,NY, PA, & RI.

Yes. This test is intended for use under the Food and Drug Administration’s Emergency Use Authorization.

Our samples are processed in the same labs used by doctor’s offices, hospitals and government schemes.

GVH partner laboratories are CLIA approved, which is the highest level of accreditation.

Yes, you can order and take a COVID-19 test regardless of whether or not you’re experiencing symptoms or not. 

Yes, if you have a US Shipping address and a valid government-issued photo ID (from your country of origin), you may purchase a test. Visitors returning to their home country where a negative COVID-19 test is required are encouraged to use this service.

This test is to be performed only using nasal swab collected during a Zoom-enabled video supervised test with a GVH test specialist. This is to ensure that the right type and amount of sample is produced, which is necessary to ensure that the results of the test are correct.  

This PCR test SARS-CoV-2 Coronavirus. The COVID-19 Collection Kit is testing for the presence or absence of RNA from SARS-CoV-2 (severe acute respiratory syndrome coronavirus 2), which causes the disease Coronavirus Disease 2019 (COVID-19). Reverse-transcription polymerase chain reaction (RT-PCR) lab analysis is the gold-standard for COVID-19 detection, confirming the presence of the SARS-CoV-2 virus in a sample. 

This test works by first converting the RNA of the SARS-CoV-2 virus, which may be present in a sample, into DNA. This DNA will then be amplified to an amount which can then be detected and analyzed by our team of clinical scientists within our CLIA-certified labs.

GVH partner laboratories are CLIA approved, which is the highest level of accreditation. This PCR test SARS-CoV-2 Coronavirus. The COVID-19 Collection Kit is testing for the presence or absence of RNA from SARS-CoV-2 (severe acute respiratory syndrome coronavirus 2), which causes the disease Coronavirus Disease 2019 (COVID-19). Reverse-transcription polymerase chain reaction (RT-PCR) lab analysis is the gold-standard for COVID-19 detection, confirming the presence of the SARS-CoV-2 virus in a sample. This test works by first converting the RNA of the SARS-CoV-2 virus, which may be present in a sample, into DNA. This DNA will then be amplified to an amount which can then be detected and analyzed by our team of clinical scientists within our CLIA-certified labs.
GVH’s “at-home” test kits need to be supervised by a test supervisor because it is fundamentally different from “at-home collection. Because GVH utilizes Zoom’s real-time audio and visual technology, it is similar to the patient standing in front of a testing supervisor at a physical location. This we believe, is an effective method to maintain the safety of test supervisors and our clients..
No. GVH’s SARS-CoV-2 test will only be performed in the laboratory after you are observed by a test supervisor (via Zoom-enabled video supervised testing). If you do not collect your nasal swab under supervision from a test supervisor, the test results will be invalidated.
Generally the tests are good for 6 months but please check the expiration date on the vial. Do not activate the test until you are ready to use it.
Yes, you need to schedule a Zoom call for your sample collection supervision. GVH’s “at-home” test kits need to be supervised by a test supervisor because it is fundamentally different from “at-home collection. Because GVH utilizes Zoom’s real-time audio and visual technology, it is similar to the patient standing in front of a testing supervisor at a physical location. This we believe, is an effective method to maintain the safety of test supervisors and our clients.
This kit will only test you for COVID-19 at the time that you give your sample. It is NOT an antibody test. It does not determine whether you have had COVID-19 in the past or have developed antibodies for COVID-19. It is also possible you may become exposed and develop COVID-19 after you provide your sample.
GVH is out-of-network with all health insurance plans and providers and cannot submit a claim for you. Wet cannot bill your insurance directly for your test; all payment will be out of pocket for the purchase of the test. However, we will provide you with a receipt highlighting the cost of the test; you can then submit this receipt to your insurance company for reimbursement, which will be at the discretion of your insurer. GVH also accepts HSA & FSA funds towards the cost of the test.
Once your sample arrives at the lab, we guarantee results back in 24-36 hours. The timing to receive results is typically driven by how soon the completed test kit arrives at the lab. Please be aware that shipping partner delays or weekend shipping restrictions in your area may impact this timeline. Therefore, we recommend you order your testing kit at least 5 days in advance of when you will need your final test results and schedule your appointment 3 days before travelling.
Our test results are delivered within 24-36 hours after your sample is received at the lab. We are the fastest home collection test on the market! Once your test is received at the lab, results are typically reported in 24-36 hours guaranteed. Samples shipped via FedEx Monday-Thursday – results in 24-36 hours. Samples shipped via FedEx on Friday will need a Saturday delivery label if results are required over the weekend. Otherwise, results will be communicated on Monday. Samples shipped via FedEx on Saturday will not get results until Tuesday as FedEx is closed on Sunday. Your kit comes with a FedEx label, use this link to find your closest FedEx drop box: FedEx: Find Locations https://www.fedex.com/en-us/shipping/dropbox.html
Contact us at 919 969-3262 or send us an email info@globalvillagehealth.com with your contact information (first and last name and email). Expect a response from our team; thank you for your patience!
Your kit comes with a FedEx label, use this link to find your closest FedEx drop box: FedEx: Find Locations https://www.fedex.com/en-us/shipping/dropbox.html
You will be notified via text when your sample is received at our lab; that’s when the countdown begins.
No. GVH’s SARS-CoV-2 test will only be performed in the laboratory after you are observed by a test supervisor (via Zoom-enabled video supervised testing). If you do not collect your nasal swab under supervision from a test supervisor, the test results will be invalidated.
Our test results are delivered within 24-36 hours after your sample is received at the lab. We are the fastest home collection test on the market! Once your test is received at the lab, results are typically reported in 24-36 hours guaranteed. Samples shipped via FedEx Monday-Thursday – results in 24-36 hours. Samples shipped via FedEx on Friday will need a Saturday delivery label if results are required over the weekend ???. Otherwise, results will be communicated on Monday. Samples shipped via FedEx on Saturday will not get results until Tuesday as FedEx is closed on Sunday.
This means that you have SARS-CoV-2 virus in your body. If your test came out positive, we suggest you quarantine for about two weeks. Here are the current CDC guidelines: https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/steps-when-sick.html
Please use the link provided to you in the appointment email you will receive. You will be sent to a waiting room where you will not be asked to wait more tha a half hour.
To enable your audio, ensure you click on the ‘Join Audio’ icon located on the bottom left of the Zoom screen.
Click on the little camera icon.
The total cost of the test is $149, which includes a 24-36 hour guaranteed results, supervised sample collection via Zoom, laboratory analysis costs, shipping both ways, and other materials.
Yes, GVH accepts HSA and FSA funds as well as all major credit cards.
There is a non-refundable cancellation fee of $35, which includes the fees for mailing. If you do not wish to proceed with testing, we ask that you dispose off your kits. We cannot accept return of unused kits.